Forcing to do credit check / ****ming consultant

I am writing to express my disappointment and frustration with the service I received from Bay Side mall offices one of your sales consultants earlier today, on December 10, 2024. I visited your office to inquire about my funeral policy and discuss any updates or changes that may be needed. However, the sales consultant I spoke with insisted on conducting a credit check despite my clear statement that I was not interested in taking out a loan.

I was taken aback by the consultant's persistence in insisting on a credit check, especially when it was unrelated to my purpose for visiting your office. Not only was this an inconvenience, but it also displayed a lack of understanding and respect for my needs and preferences as a customer.

I expect a higher level of professionalism and customer service from your team, and this experience has left me feeling dissatisfied and uncomfortable. It is important for your consultants to listen to customers' requests and act accordingly, rather than pushing for sales especially forcing as if I am stupid she said I should give her the code on the sms than she had attitude when I kept saying no I will not do it. I hope she does not **** people and misadvise people with such behaviour especially this festive. I was not assisted was told there was no manager and Christopher was the only one who can print.