Follow-up to my ongoing complaint regarding Old Mutual Greenlight Policy ***8.

Today is 23 May 2026, and this matter still remains unresolved despite repeated follow-ups, branch visits, emails, and previous HelloPeter complaints.

This is now no longer a once-off debit order issue. It has become an ongoing administrative failure on a long-standing life cover policy.

I have maintained this policy for more than 10 years with a consistent payment history and have never defaulted on payments. After changing my banking details from Nedbank to Absa:

my personal Old Mutual life cover policy was updated correctly and continues debiting successfully, but the Greenlight policy in my husband’s name still has not been correctly processed.

As a result, the debit order on this policy has now failed for multiple months despite my continuous attempts to resolve the issue proactively.

I have visited the Palabora Old Mutual branch multiple times, including again today, and each time I am informed that the person responsible for life cover matters is unavailable.

I cannot continue chasing resolution on a policy that I have consistently maintained for over a decade while Old Mutual fails to properly administer the account.

What concerns me most is the risk this ongoing failure may create against the policy itself despite: repeated emails, confirmations that updates were processed, branch visits, and direct engagements following my previous complaint.

At this stage, I require urgent senior intervention, written confirmation that the policy remains fully active and protected, and immediate correction of the ongoing debit order processing failure.

This matter has gone on far too long without proper resolution.