CN
Cassius N
1 reviews | Active since Aug 2021
25 Jan 2023, 09:28
Fluctuating Debit Order Date
When I took a funeral cover I stated that I want the debit order date to be the 27th of every month and for the first 3 moths I was being debited on the 27th which is fine as my policy also states that the debit order date is the 27th of every month. then December 2022 I was debited on the 20th, and then January 2023 I was debited on the 25th which is an inconvenience for me because they take the remaining money in my account that is supposed to carry me through until pay day which is the 27th
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
25 Jan 2023, 09:52Dear Cassius
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply25 Jan 2023, 09:52
Official
Dear Cassius
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
CN
Cassius N's updateReviewer Update
26 Jan 2023, 22:10I still haven't received a call from you guys, the bank charged me R100 just because you guys decided to debit my account on the date that we did not agree on, I said debit me on the 27th of every month and you decided to sneak into my account on the 25th whilst there is no money there. are you going to compensate me for the charges I incurred? its a breach of contract after all I gave you a date and its clearly stipulated in the policy document
CN
Cassius N's update26 Jan 2023, 22:10
Reviewer Update
I still haven't received a call from you guys, the bank charged me R100 just because you guys decided to debit my account on the date that we did not agree on, I said debit me on the 27th of every month and you decided to sneak into my account on the 25th whilst there is no money there. are you going to compensate me for the charges I incurred? its a breach of contract after all I gave you a date and its clearly stipulated in the policy document
Old Mutual's replyOfficial
27 Jan 2023, 08:37Dear Cassius
We sent an email to *** on 25 January 2023.
Please could you respond to the email.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We sent an email to *** on 25 January 2023.
Please could you respond to the email.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply27 Jan 2023, 08:37
Official
Dear Cassius
We sent an email to *** on 25 January 2023.
Please could you respond to the email.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We sent an email to *** on 25 January 2023.
Please could you respond to the email.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,