Flexi Investment from hell

On the Fri, May 2, 12:23 PM i sent an email to cancel a mess of a policy which i initially took out and now after 3 months our details where scrambled up the policy appeared as if my son is the one who took it. I called i was told there was a data migration and i need to email them to fix it. i did that now after all this struggle i couldn't get anything resolved i have now since asked for the policy to he stopped and they have now i have waited for nothing i dont have my money now this morning i was on a call with a gentleman telling me its my fault that its delayed and i will have to wait again until sometime next week to get my money i need to travel home botswana and i need my money for that i have a funeral to attend to tomorrow the 21 June 2025. I hate this nonsense that's happening because i have tried to be really patient i dont want this