Final Demand for my refund!!

Dear Old Mutual

I am writing to formally demand the immediate refund of premiums that were ********ly deducted from my salary after I cancelled my policy in July 2024. Despite my clear instruction to cancel the policy, Old Mutual continued to debit my account for several months thereafter.

Upon discovering this on my payslip in May 2025.I immediately visited your branch to request rectification. To my dismay, I was informed that your head office had reinstated the policy without my consent or knowledge, which is both ********* and in direct violation of my consumer rights.

To date, I have not received the refund that is rightfully due to me, nor have I received any satisfactory explanation for this gross negligence and unauthorized reinstatement. This delay is unacceptable and demonstrates a serious disregard for client care and compliance.

I hereby demand full reimbur*****t of all premiums deducted after my cancellation request, along with written confirmation of the total refunded amount, within 7 business days from the date of this letter. Failure to comply will leave me with no choice but to escalate this matter to the Office of the Ombudsman for Long-Term Insurance and other relevant regulatory bodies for immediate intervention.

Please treat this letter as a final demand before formal escalation. I trust that Old Mutual will act swiftly to avoid further reputational and legal consequences.

Yours faithfully Kutlwano Musi