RM
Reneilwe M

1 reviews | Active since Feb 2022

01 Sept 2025, 05:38

*****

On the 25th of August I received a notification from my capitec about 3 deductions that old mutual will be making from my account, like 3 debits, of different amounts ND I never joined anything also I wasn't given any mandate to approve. I have been trying to get them to cancel this nonsense since last week Monday, gave them my email, contact number, even notified them on social media. To date they haven't been in contact with me. Now I must run around going to them so they can fix their *****ulent matters. I hate old mutual, I hate it more now because they have ****med me. I have never received any call to join anything and I would never have cover with them because they are well known for doing their clients wrong. The funny thing is the debit was set for month end of August, so on the 25th u set 3 debit orders for month end, I'm not even working so I wouldn't take out 3 policies. OLD MUTUAL YOU ARE *****STERS.

0
Replies (1)
Old Mutual
Old Mutual's reply01 Sept 2025, 08:06
Official
Good day Renewed M, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management