Felling violated

I'm writing this because I've been to their branches over 4 times in the last two months to hand deliver documents they requested for me to withdraw my investment. 4 TIMES. EVERYTIME I submit them I get an SMS the next morning telling me that all I need to do is submit my documents for my request to be processed. EVERYTIME I go back to the branch as soon as I have time and the consultant tells me that my documents are still outstanding. EVERYTIME The consultant cant find the documents that were uploaded the last time and they need me to do it again. Last time I was there I got the same SMS an hour after she had "submitted' the docs and i went back to the branch as i was still in the area and she told me to ignore the SMS. THIS WAS WEEKS AGO!!!!!! NOT A CALL NOT AN EMAIL NOTHING!!!!!! This is my second time attempting to withdraw. I have been trying to withdraw these funds. last year I was given the same run around and i just gave up. what must i do to get my money? please tell me.