Feels like a ****

So Old Mutual has a rewards programme where anyone can join and do assessment and answer personal questions then get rewarded points. There are informative videos and great Information too which made me end up getting some points. But when I try to redeem the points all of a sudden I was told to send 3 months bank statement, and my certified ID Copy to verify its me. I did send all that. But still I can't redeem the points. Another thing they do have a new way of verification which is the selfie camera, however it doesn't work, keeps giving errors. My reason for this review is skepticism towards this rewards points. Why when you claim the points you don't get them? Also what with wanting our bank statements and certified copies? What is they misuse our information? They already have and know everything about me, but they refuse with points I earned wasting my time reading and watching their videos. I am not impressed