Feeling ****** - Old Mutual Pathetic Service

I had an issue with a lapsed policy for my parents, only to ask during lockdown for revival. I spent hours and hours on the phone to get some assistance. Once answered i was told it cannot be done due to a previous revival. I pleaded and after asking for a manager, I got some joy with someone assisting me. They asked me for a motivation letter, which I sent. I eventually got a response after a few weeks and after many follow up calls. I even got assist to revive the policies(which I thought was 2 for my mum and dad, as that was my request). I completed paperwork only for them to reply only regarding 1 policy, stating details was incomplete. I resent the same paperwork. Receive no response from anyone in Old Mutual. The next month I get an sms from my bank showing a debit for 1 policy go off...strange to my knowledge I reversed it as i did not know what it was for. Till this day no person of old mutual has made any contact with me. My parents policy is over 10 years, I only have revived it once in February this year and then requested a 2nd revival due to the Covid constraints. This policy was for them to safe guard each other as they have no pensions funds or retirement annuities to fall onto. I would appreciate if someone can get in contact with me so I provide all dates and details for my policies. I cannot see my money go down the drain for the past 10 years. I cannot leave my parents to fend for themselves when 1 leaves the other.