TS
Tracy S
1 reviews | Active since Dec 2014
12 Aug 2025, 14:26
Feedback please!!
Worse service ever. App**** for a policy to pay out and have been waiting since 7 July 2025 after I was told it will take between 15-21 days. I am sending e-mails and now and then gets a reply that they will communicate with me regarding payment.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
12 Aug 2025, 14:47Good day Tracy, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 Aug 2025, 14:47
Official
Good day Tracy, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management