Feedback on previous complaint

Good Day <br> <br> I was contacted by Coleen Aanhuizen regards to my complaint. I was told that she would send me an email on which I can reply and send my bank statement to. I am still waiting on this email since last week. I am not very happy with this service. I was also told that they have to investigate and see if they can locate the phone call as the call I made don't reflect on their side. This is very convenient. <br> <br> Please contact me on *** / ***.<br> <br> Tersia Handle <br> <br>