HR
Humbulani R
1 reviews | Active since Dec 2022
27 Feb 2025, 17:31
Feedback on my withdrawal request
Good day Sinazo,
You are right, the last amount was R497- which was debited by mistake, and this I managed to claim for refund and was returned back to me
The maturity money R22,502.02 of my flexible saving account as per my attached bank statement,
Please explain to me where the money was sent to? because after maturity I never got that money back
Yesterday(26-02-2025), I went to the branch, and when they followed up my case, they could see that this case is with finance waiting for the final approval for this withdrawal
When I send an email follow up, I want to hear about how far the follow up, and how long will this take to process?
When you tell me that there are no funds, are you implying that your organization took my money?
Do me a favour, check the attached bank statement and tell me where the money was sent out to on the 25/09/2024?
That is the money that was supposed to be sent to me, but your organization seems not to have located the whereabouts of the money
image.png
Please let me find closure, so that I know that I can open a ***** case against your organisation.
The only thing that I want to know is; where my money was sent to? and why was it sent to the wrong person
Since the 15 November 2024 till today- I have no clue about my requested withdrawal funds
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
27 Feb 2025, 17:35Good day Humbulani,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply27 Feb 2025, 17:35
Official
Good day Humbulani,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
HR
Humbulani R's updateReviewer Update
27 Feb 2025, 18:23Thank you for your feedback, please treat this as an urgent matter, because it is now approaching four months waiting for feedback, it seems like no one cares in your organization, because every time I call or visit the branch, they only tell me that they will follow up and nothing more.
They did see that after the maturity of my Flexible saving investment, the money was transferred out, but they can't see where it was transferred out to, My question is how can they not see where it was transferred to?
That's why I need closure, at least someone who can tell me that it was sent to a wrong person in error so that I can open a ***** case against your organisation.
I had a reason to save money with you, hence I need that money now because that time to use the money has come. Please don't make me beg for my money as if I did not work hard for it.
I've never seen an organization like this that never cared about what the customer says, your organization never value complaints and never attends to them either.
They did see that after the maturity of my Flexible saving investment, the money was transferred out, but they can't see where it was transferred out to, My question is how can they not see where it was transferred to?
That's why I need closure, at least someone who can tell me that it was sent to a wrong person in error so that I can open a ***** case against your organisation.
I had a reason to save money with you, hence I need that money now because that time to use the money has come. Please don't make me beg for my money as if I did not work hard for it.
I've never seen an organization like this that never cared about what the customer says, your organization never value complaints and never attends to them either.
HR
Humbulani R's update27 Feb 2025, 18:23
Reviewer Update
Thank you for your feedback, please treat this as an urgent matter, because it is now approaching four months waiting for feedback, it seems like no one cares in your organization, because every time I call or visit the branch, they only tell me that they will follow up and nothing more.
They did see that after the maturity of my Flexible saving investment, the money was transferred out, but they can't see where it was transferred out to, My question is how can they not see where it was transferred to?
That's why I need closure, at least someone who can tell me that it was sent to a wrong person in error so that I can open a ***** case against your organisation.
I had a reason to save money with you, hence I need that money now because that time to use the money has come. Please don't make me beg for my money as if I did not work hard for it.
I've never seen an organization like this that never cared about what the customer says, your organization never value complaints and never attends to them either.
They did see that after the maturity of my Flexible saving investment, the money was transferred out, but they can't see where it was transferred out to, My question is how can they not see where it was transferred to?
That's why I need closure, at least someone who can tell me that it was sent to a wrong person in error so that I can open a ***** case against your organisation.
I had a reason to save money with you, hence I need that money now because that time to use the money has come. Please don't make me beg for my money as if I did not work hard for it.
I've never seen an organization like this that never cared about what the customer says, your organization never value complaints and never attends to them either.
Old Mutual's replyOfficial
27 Feb 2025, 18:38We can assure you that we are following up and our team will be in touch to assist. Our sincerest apologies for the delay.
Best regards,
Old Mutual's reply27 Feb 2025, 18:38
Official
We can assure you that we are following up and our team will be in touch to assist. Our sincerest apologies for the delay.
Best regards,
HR
Humbulani R's updateReviewer Update
06 Mar 2025, 12:05Good day,
Can I please have a proper feedback on this issue?
This issue has caused more damage than I imagined. I started borrowing money from friends and families just to keep up because of your organisation, which is sitting on top of my money.
I would also need compensation for the stress and trauma caused by your organisation
from November last year until today, no proper feedback about the whereabouts of my money
This is getting out of hands, I need closure/ I need to know where my money was transferred to, and that money must be sent back to me urgently.
I need someone to tell me when I will get my money
Can I please have a proper feedback on this issue?
This issue has caused more damage than I imagined. I started borrowing money from friends and families just to keep up because of your organisation, which is sitting on top of my money.
I would also need compensation for the stress and trauma caused by your organisation
from November last year until today, no proper feedback about the whereabouts of my money
This is getting out of hands, I need closure/ I need to know where my money was transferred to, and that money must be sent back to me urgently.
I need someone to tell me when I will get my money
HR
Humbulani R's update06 Mar 2025, 12:05
Reviewer Update
Good day,
Can I please have a proper feedback on this issue?
This issue has caused more damage than I imagined. I started borrowing money from friends and families just to keep up because of your organisation, which is sitting on top of my money.
I would also need compensation for the stress and trauma caused by your organisation
from November last year until today, no proper feedback about the whereabouts of my money
This is getting out of hands, I need closure/ I need to know where my money was transferred to, and that money must be sent back to me urgently.
I need someone to tell me when I will get my money
Can I please have a proper feedback on this issue?
This issue has caused more damage than I imagined. I started borrowing money from friends and families just to keep up because of your organisation, which is sitting on top of my money.
I would also need compensation for the stress and trauma caused by your organisation
from November last year until today, no proper feedback about the whereabouts of my money
This is getting out of hands, I need closure/ I need to know where my money was transferred to, and that money must be sent back to me urgently.
I need someone to tell me when I will get my money
Old Mutual's replyOfficial
06 Mar 2025, 12:28Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply06 Mar 2025, 12:28
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
HR
Humbulani R's updateReviewer Update
11 Mar 2025, 09:42Good day,
I am seeking feedback regarding the status of my funds. I would like to inquire about the duration of this process, as it has already been an extended period.
It appears that Old Mutual does not prioritize the concerns of its customers. It is disheartening to feel as though your organization is holding onto my funds while I am experiencing financial difficulties.
Had I been aware of this potential situation, I would have reconsidered my decision to engage your services. I cannot, in good conscience, recommend your organization to others, given the poor quality of customer service I have encountered.
I find it unacceptable to have to repeatedly request the disbur*****t of my funds, especially considering that I have followed all necessary procedures for withdrawal.
I have not previously experienced such treatment from any organization, and I have difficulty believing that any reputable company would treat its customers in this manner.
I am seeking feedback regarding the status of my funds. I would like to inquire about the duration of this process, as it has already been an extended period.
It appears that Old Mutual does not prioritize the concerns of its customers. It is disheartening to feel as though your organization is holding onto my funds while I am experiencing financial difficulties.
Had I been aware of this potential situation, I would have reconsidered my decision to engage your services. I cannot, in good conscience, recommend your organization to others, given the poor quality of customer service I have encountered.
I find it unacceptable to have to repeatedly request the disbur*****t of my funds, especially considering that I have followed all necessary procedures for withdrawal.
I have not previously experienced such treatment from any organization, and I have difficulty believing that any reputable company would treat its customers in this manner.
HR
Humbulani R's update11 Mar 2025, 09:42
Reviewer Update
Good day,
I am seeking feedback regarding the status of my funds. I would like to inquire about the duration of this process, as it has already been an extended period.
It appears that Old Mutual does not prioritize the concerns of its customers. It is disheartening to feel as though your organization is holding onto my funds while I am experiencing financial difficulties.
Had I been aware of this potential situation, I would have reconsidered my decision to engage your services. I cannot, in good conscience, recommend your organization to others, given the poor quality of customer service I have encountered.
I find it unacceptable to have to repeatedly request the disbur*****t of my funds, especially considering that I have followed all necessary procedures for withdrawal.
I have not previously experienced such treatment from any organization, and I have difficulty believing that any reputable company would treat its customers in this manner.
I am seeking feedback regarding the status of my funds. I would like to inquire about the duration of this process, as it has already been an extended period.
It appears that Old Mutual does not prioritize the concerns of its customers. It is disheartening to feel as though your organization is holding onto my funds while I am experiencing financial difficulties.
Had I been aware of this potential situation, I would have reconsidered my decision to engage your services. I cannot, in good conscience, recommend your organization to others, given the poor quality of customer service I have encountered.
I find it unacceptable to have to repeatedly request the disbur*****t of my funds, especially considering that I have followed all necessary procedures for withdrawal.
I have not previously experienced such treatment from any organization, and I have difficulty believing that any reputable company would treat its customers in this manner.
Old Mutual's replyOfficial
11 Mar 2025, 11:09Dear Humbulani,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply11 Mar 2025, 11:09
Official
Dear Humbulani,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,