Feedback and response

I am extremely unhappy with Old Mutual. Due to financial reasons i have had to cancel my savings policy with you and opt to be paid out. I called your call centre last week and was explained by a lady what to provide, she also said she will email me the disinvestment form, 2 days later i had not received it. I emailed your [Email Removed] to request you send it to me. I STILL did not have it by Monday, so had to call in again and this time it was sent to me. I have now emailed everything i had to this morning, however i have had to email it to the same email address \service@oldmutual"so i highly doubt this issue will be handled timeously. I understand it takes 15 working days to process (i won't hold my breath for this even) but i have given you notice to cancel so i expect i will NOT have a debit order next week taken out of my bank account. I want confirmation that this will not happen as well feedback on my disinvestment and want to know when i will be paid out.<br> <br> My tracking number for the ticket i logged is: CCC***<br> <br> Regards"