Feedback????
<p>On the 25th I sent in a request to cancell my policy (***). Its now gone 5 days & I am still awaiting feedback in this regard.</p>
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Old Mutual's replyOfficial
30 May 2016, 08:50Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply30 May 2016, 08:50
Official
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
01 Jun 2016, 08:03Dear Azaan
I apologise for your service experience and the fact that you had to resort to the website to have this matter resolved.
I confirm that the debit order was cancelled on 30 May 2016. We, however, require a 3 day lead time to cancel a debit order. In this instance the debit order was cancelled with in the lead time. Your cancellation letter was received on time and therefore the premium will be refunded to you. I will correspond with you via e-mail regarding the above.
Kind regards
ColeenAanhuizen
Complaints Management
Best regards,
Old Mutual's reply01 Jun 2016, 08:03
Official
Dear Azaan
I apologise for your service experience and the fact that you had to resort to the website to have this matter resolved.
I confirm that the debit order was cancelled on 30 May 2016. We, however, require a 3 day lead time to cancel a debit order. In this instance the debit order was cancelled with in the lead time. Your cancellation letter was received on time and therefore the premium will be refunded to you. I will correspond with you via e-mail regarding the above.
Kind regards
ColeenAanhuizen
Complaints Management
Best regards,