Fed Up with no customer service

Item: Old Mutual
Rating: 1
Author: Cynthia S

I resigned from my previous employer on the 24th of April. The times I manage to hold on long enough to speak to an agent, I get told I cannot be assisted.

I leave emails, messages on Facebook, contact them on their FB page, request call backs (only for the call to be cut or the wrong dept calling me) and I call in and hold on for nearly an hour at a time.

After all of This, no one can give me any positive feedback because they are in the process of changing systems.

Why must I, the policy holder wait on money which I paid in because of an IT problem on OM side?

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

31 May 2018, 15:35

Hi Cindy

I apologise for the poor service you have experienced in this regard. This matter is being attended to and I'll ensure that you are contacted in this regard.

Kind regards

Carol Olckers

Complaints Management

Best regards,

Old Mutual's reply31 May 2018, 15:35

Official

Hi Cindy

I apologise for the poor service you have experienced in this regard. This matter is being attended to and I'll ensure that you are contacted in this regard.

Kind regards

Carol Olckers

Complaints Management

Best regards,

Old Mutual's replyOfficial

05 Jun 2018, 13:23

Hi Cindy

I refer to the recent email and trust that this matter was resolved to your satisfaction.

Regards

Carol Olckers

Complaints Management

Best regards,

Old Mutual's reply05 Jun 2018, 13:23

Official

Hi Cindy

I refer to the recent email and trust that this matter was resolved to your satisfaction.

Regards

Carol Olckers

Complaints Management

Best regards,

Cynthia S's updateReviewer Update

07 Jun 2018, 08:10

Thank you to Moira, who did her utmost to get this matter sorted out. It's just a pity that a client must go to the extent of asking for help on a public domain before anyone can assist.

Cynthia S's update07 Jun 2018, 08:10

Reviewer Update

Thank you to Moira, who did her utmost to get this matter sorted out. It's just a pity that a client must go to the extent of asking for help on a public domain before anyone can assist.