Fed up of poor service by Old Mutual

Old Mutual dont care any more. Poorest service I have ever experienced in my life. After 21 years of being with Old Mutual i am so fed up. The service in the branches & client services is absurd. Lockdown is being used as an excuse. I stand outside the Pinetown pinewalk branch for over 30minutes and there is people exiting the branch, 3 clients exit at various intervals and the most unfriendly door lady who also happens to be a cleaner who seemingly has been given authority to determine when she can let clients in, keeps closing the door on me and locking me out. I am the only one standing in the cold outside the branch. Despite 3 clients having left the branch she intentionally closes the door on me until i call another branch and the lady then calls someone at pinewalk on the cellphone and only then she let's me down. This is not the first time I experience unfriendliness from this lady. How do you let someone with a bad attitude towards customers be the one to welcome clients?? What does this say about your professionalism as an institution. I dont even want to mention how many times I have tried calling the pinetown branch number and no one takes the calls and each time i dial the number it rings off the hook till the call cuts ***). Calling *** is also a nightmare. You hold on for more than 15 minutes then the call gets cut. In the past 3 months dealing with Old mutual has been a nightmare but when your debit order payment fails they are so quick to lapse your policy without even trying to understand your issue. You as a client must understand their challenges in regards to services us under Lockdown but they are not understanding the challenges we face trying to reach them I have been with them for 21 years but I am just a number, i mean nothing. I WILL NEVER EVER TAKE ANOTHER FINANCIAL PRODUCT WITH OLD MUTUAL EVER! NO CLIENT CENTRISM WHATSOEVER