MN
Mukhtar N

1 reviews | Active since Sept 2016

30 Mar 2021, 22:05

Fed-up of Lying Clowns

It appears that Old Mutual's mission is to waste their Client's time. I have been waiting for Old Mutual to process a retirement fund transfer for over one month now. When I call, it takes over 30 minutes for a call to be answered.

The agents seem trained to lie and do so convincingly too. My tax documents were submitted incorrectly, despite the correct information clearly being indicated on the forms.

I can't wait for my money to be released by this unprofessional circus. I now understand the rationale behind dragging a corpse into Old Mutual's offices!

0
Replies (1)
Old Mutual
Old Mutual's reply31 Mar 2021, 08:41
Official
Dear Mukhtar M

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management