aA
aerlene A
1 reviews | Active since Jun 2014
21 Jun 2020, 12:49
Fed up
For the past few years i have had endless Problems with this company, but have been trying to keep my composure due to the fact that my son needs financial wealth in the event I die. I say it so bluntly because I,. As many South African citizens have been under immense financial strain But I still manage to pay old Mutual via eft monthly Using a reference ***.
I logged on to your online portal showing me my policy is inactive.
Can you please rectify this error.
All my emails are backed up for legal purposes I am tired of hanging on the phone and not having a consistent financial advisor.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
24 Jun 2020, 07:38Dear Aerlene
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply24 Jun 2020, 07:38
Official
Dear Aerlene
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
aA
aerlene A's updateReviewer Update
29 Jun 2020, 09:57Good Day
Kareemah Sulayman
As of yet no one has been in contact with me,
My account status still shows inactive.
My current financial advisor has no contact details
Cellphone and landline does not work.
Can anybody please update my status or call me to find out which reference I used to make a payment to the Old mutual Group schemes which I found on my drop down list from the bank.
Thank you
Kareemah Sulayman
As of yet no one has been in contact with me,
My account status still shows inactive.
My current financial advisor has no contact details
Cellphone and landline does not work.
Can anybody please update my status or call me to find out which reference I used to make a payment to the Old mutual Group schemes which I found on my drop down list from the bank.
Thank you
aA
aerlene A's update29 Jun 2020, 09:57
Reviewer Update
Good Day
Kareemah Sulayman
As of yet no one has been in contact with me,
My account status still shows inactive.
My current financial advisor has no contact details
Cellphone and landline does not work.
Can anybody please update my status or call me to find out which reference I used to make a payment to the Old mutual Group schemes which I found on my drop down list from the bank.
Thank you
Kareemah Sulayman
As of yet no one has been in contact with me,
My account status still shows inactive.
My current financial advisor has no contact details
Cellphone and landline does not work.
Can anybody please update my status or call me to find out which reference I used to make a payment to the Old mutual Group schemes which I found on my drop down list from the bank.
Thank you