GR
Grant R
1 reviews | Active since Mar 2025
18 Mar 2025, 12:36
Fed Up
I need to cancel a cession of the benefits of a very old fidelity policy so that we can cash in an Old Mutual Life Insurance policy. Your call centre initially sent me in circles and later did not respond at all. I have physically been to the Parktown and Sandton Offices and am still not getting anywhere! Totally fed up!
Helpful (0)
Replies (12)0
Replies (12)
Old Mutual's replyOfficial
18 Mar 2025, 13:04Good day Grant,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Mar 2025, 13:04
Official
Good day Grant,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
GR
Grant R's updateReviewer Update
24 Mar 2025, 11:15Hi there
A week later and not even a call to get more information. :(
A week later and not even a call to get more information. :(
GR
Grant R's update24 Mar 2025, 11:15
Reviewer Update
Hi there
A week later and not even a call to get more information. :(
A week later and not even a call to get more information. :(
Old Mutual's replyOfficial
24 Mar 2025, 12:06Hi there, we sincerely apologise for the delay. A follow up has been sent to the relevant department and you will be contacted, this could be in the form of an email as well.
Old Mutual's reply24 Mar 2025, 12:06
Official
Hi there, we sincerely apologise for the delay. A follow up has been sent to the relevant department and you will be contacted, this could be in the form of an email as well.
GR
Grant R's updateReviewer Update
24 Mar 2025, 12:27That's what I have been hearing for 4 months now. Surely by now they should have called/mailed me for more information.
GR
Grant R's update24 Mar 2025, 12:27
Reviewer Update
That's what I have been hearing for 4 months now. Surely by now they should have called/mailed me for more information.
Old Mutual's replyOfficial
24 Mar 2025, 12:54Good day, Grant.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Mar 2025, 12:54
Official
Good day, Grant.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
GR
Grant R's updateReviewer Update
27 Mar 2025, 11:33Still nothing....
GR
Grant R's update27 Mar 2025, 11:33
Reviewer Update
Still nothing....
Old Mutual's replyOfficial
27 Mar 2025, 13:08Dear Grant,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Mar 2025, 13:08
Official
Dear Grant,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
GR
Grant R's updateReviewer Update
02 Apr 2025, 16:26Another week passes and still no adequate response!!!
GR
Grant R's update02 Apr 2025, 16:26
Reviewer Update
Another week passes and still no adequate response!!!
Old Mutual's replyOfficial
02 Apr 2025, 17:35Hi Grant
We note your messages and we will be providing you with an update via email.
Thank you.
Old Mutual Complaints Management
We note your messages and we will be providing you with an update via email.
Thank you.
Old Mutual Complaints Management
Old Mutual's reply02 Apr 2025, 17:35
Official
Hi Grant
We note your messages and we will be providing you with an update via email.
Thank you.
Old Mutual Complaints Management
We note your messages and we will be providing you with an update via email.
Thank you.
Old Mutual Complaints Management
GR
Grant R's updateReviewer Update
03 Apr 2025, 09:13You have been saying this since 18 March....
" We note your messages and we will be providing you with an update via email. "
Horrible service!!!
" We note your messages and we will be providing you with an update via email. "
Horrible service!!!
GR
Grant R's update03 Apr 2025, 09:13
Reviewer Update
You have been saying this since 18 March....
" We note your messages and we will be providing you with an update via email. "
Horrible service!!!
" We note your messages and we will be providing you with an update via email. "
Horrible service!!!
Old Mutual's replyOfficial
03 Apr 2025, 10:37Hi Grant, we are very sorry for the delay. We can assure you that we are following up regarding this matter.
Old Mutual's reply03 Apr 2025, 10:37
Official
Hi Grant, we are very sorry for the delay. We can assure you that we are following up regarding this matter.
GR
Grant R's updateReviewer Update
19 Jun 2025, 12:18Good day
My problem has been solved. After a lot of effort from Tamryn Veldman, including engaging with the legal team, she has managed to remove the road blocks that were hindering our surrender of the policy. Thanks so much for your efforts and keeping me up to date on progress.
My problem has been solved. After a lot of effort from Tamryn Veldman, including engaging with the legal team, she has managed to remove the road blocks that were hindering our surrender of the policy. Thanks so much for your efforts and keeping me up to date on progress.
GR
Grant R's update19 Jun 2025, 12:18
Reviewer Update
Good day
My problem has been solved. After a lot of effort from Tamryn Veldman, including engaging with the legal team, she has managed to remove the road blocks that were hindering our surrender of the policy. Thanks so much for your efforts and keeping me up to date on progress.
My problem has been solved. After a lot of effort from Tamryn Veldman, including engaging with the legal team, she has managed to remove the road blocks that were hindering our surrender of the policy. Thanks so much for your efforts and keeping me up to date on progress.