H
Hlohonolofatso
1 reviews | Active since Sept 2025
13 Sept 2025, 02:17
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For the first time I’m really having a bad experience with Old Mutual with a withdrawal on my investment account of which I need the money for an emergency and it’s been over two weeks and even today there’s still nothing. It makes me wonder what would happen in an event of a funeral because I took out a funeral cover and life cover, is it also a situation where I will have to call them all the time and be thrown from there one consultant to another without getting help? I’m not happy with Old Mutual and at this point I don’t recommend it to anyone.
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Old Mutual's replyOfficial
13 Sept 2025, 09:16Good day Hlohonolofatso,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply13 Sept 2025, 09:16
Official
Good day Hlohonolofatso,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management