Father policy

<div>On the 25th of November I complained to you about my father ‘s policy that has lapsed. On the 30th the company responded to say it has activate and reinstated the policy,only to find that nothing was done . I visited key west branch to check and the policy *** is still in active and family policy was still active as it has long been. Consultant at Randfontein gave me the wrong policy number of last number (773)</div>