False promises to pay

Luanne 13:38 Friday 2026/03/06 who refused to give me her surname told me that payment which is outstanding from December 2025 was not made on the system. But on Monday 2026/03/02 I spoke to another consultant who told me that payment was reversed after my bank details couldn't be confirmed. I gave her my standard Bank account details and today Luanne says she can't trace any such account on the system. I call old mutual EVERYDAY and hold for more than 2hours to get a response from the 1st consultant who will then put me through to another department for me to hold for another hour or more before I get to another consultant who will lie and tell me that payment was made I'll get my money on Monday or Wednesday or Friday. I hate old mutual with passion and for those who want better insurances please forget about old mutual it's a trap.