False promises by Old Mutual

If anyone ever considers investing with Old mutual, my advice would be not to even think about it. I have had the worst experiece ever as a loyal client who has a funeral policy with a premium of over R1200 per month. I have applied for a premium holiday about two months ago and the moeny is supposed to reflect in my account however, no money has reclected and they continue to deduct from my salary. In my personal opinion I have visited the branch more than three times and still many excuses are being made as to why the money has not been refunded. I am already due for a second premium refund and still there has been nothing done to salvange my situation. My question is, what and who is responsible for this pathetic service in which I have to remind my consultant and the manager of my premium? Where did it all go wrong when the premium was supposed to reflect in my account 5 days after I visited the branch and why on earth are we being given empty promoses and false hope giveb the fact that the main purpose of a company like this is to provide financial security? I demand answers and would like to encourage everyone not to invest with Old Mutual. I myself certainly will not continue with them anymore.