FALSE PRODUCT

To whom it may concern.

Name : Bertha Sehlooane Mothibe Policy : *** Contact : *** / *** Attachment: two contracts and affidavit

My name is Bertha Sehlooane Mothibe, 57 years old, went on early retirement in 2015 due to sickness and I got my pension funds and looked for the best institution that I can invest my money to and earn only interest from the invested money.as I was the bread winner leaving with both parent, I wanted my money to last for as long as I live so that I can be able to sustain life. I decided that I’m going to invest with OLD MUTUAL and this is what happened.

On 24th January 2017, I went to OLD MUTUAL at east rand mall accompanied by my daughter (Mirriam Mothibe) and my son in law (Jacob Moraba) to do an investment of R200 000. We were assisted by Agent EM Sekabate, code 657124 at the east rand mall branch. I (Bertha) told her (Agent EM Sekabate) I would like to open up an investment that I’ll be earning only the interest from the money every month, She (Agent EM Sekabate) then said it’s not a problem they do have the product that will meet my expectation and the interest will be 10% of which will be divided into two, that is 7% will be the money I will get every month for five years and 3% will be added to the R200 000 being invested every month for five years and I will only have access to both R200 000 and the allocated 3% after five years. I (Bertha) then gave her (Agent EM Sekabate) all necessary document so that she can process the investment and She (EM Sekabate) told me (Bertha) to come back after five to renew the contract or I (bertha)can withdraw all my money of which if I (Bertha) do that the will be some money deducted out of the R200 000.

While She (EM Sekabate) was busy finalizing the investment contract, She (Agent EM Sekabate) ask me to nominate the beneficiaries, I then gave her (Agent EM Sekabate) two identification book of both my Daughters that was Mirriam Magdeline Mothibe and Johannah Gadifele Mothibe. She (EM Sekabate) told me that everything is done, completed and I (Bertha) will get my first payment on the 24th February 2017. On that day of the 24th January 2017 there was no reassessment done and I (Bertha) trusted Her (EM Sekabate) as her conduct was so professional, energetic and with a smile all the time, telling us if I (Bertha) experience any problem I (Bertha) must not hesitate to call or come to the branch.

Indeed the first payment came through on 24th February 2017 and continue to come through until the 25.01.2022 which concluded five years period, I (Bertha) then went to the east rand mall branch on the same day the 25th January 2022 to renew the investment contract as I (Bertha) advised by EM Sekabate (Agent) to come back after five years. When I (Bertha) got to the branch office (east Rand Mall) I (Bertha) was told that She (Agent EM Sekabate) has been moved to Atlas branch, then one of the consultant at east rand mall branch went to the system to check for me as I (bertha) have told them that I’m (Bertha) here to renew the investment contract as five years has passed. The consultant who was helping me (Bertha) said there is no need for renewing the contract as it’s a life term contract. The consultant then ask why there are no beneficiaries on the investment contract and that surprised me (Bertha) cause I (Bertha) know that was submitted, then the consultant phoned EM Sekabate (Agent)who then ask me to come back on the 28th January 2022 to meet with her (EM Sekabate) at east rand mall branch to sort-out everything. The consultant then printed two commutation forms for me (Bertha) to fill up but I (Bertha) did not fill them up as I (Bertha) was going meet with EM Sekabate (Agent) on the 28th January 2022.

On the 28th January 2022 I (Bertha) and my two daughters met with EM Sekabate (Agent) at east rand mall branch as arranged. She (Agent EM Sekabate) told that someone has moved my (Bertha) portfolio from her (Agent EM Sekabate) but everything is still fine as agreed before the no need for me (Bertha) to renew the investment contract. When I (Bertha) ask her (Agent EM Sekabate) about the 3%, she (Agent EM Sekabate) told us that someone has moved my (Bertha) portfolio but she (Agent EM Sekabate) will contact the head office but definitely I (Bertha) will get paid on the 24th February 2022 and my money has been increased to R4000.00.

On the 02nd February 2022 my daughter (Mirriam) received an email with updated investment contract with beneficiaries now included and also showing the increase income of R4 097.86. By virtue of seeing changes on the contract in terms of beneficiaries now being included and the income money increased to R4000.00 and now the name of the Agent has changed to ME Napo (as she is now married), the code was still the same (657124).

On the 24th February 2022 the money did not come through and checked again on the 25th February 2022 still no money, I (Bertha) then call my daughter (Mirriam) to phone Agent ME Napo, She (ME Napo) told my daughter (Mirriam) that “You mother does not have money any more, as she was earning income from her own money”. When my daughter (Mirriam) ask her (ME Napo) but that was not what we agreed upon initially five years ago, she (ME Napo) said there is nothing she can do. Now after five years trusting that my money is safe with OLD MUTUAL is no longer there, it’s not right and not fair, it’s after five years and I am expecting my money or continue with the investment as promised and reminded to come and renew the contract. So please I would like your intervention so that I can have my money back as this was the only source of income that I told myself that interest will help me to survive and sustain life. I’m not working and I can’t even go and work anywhere cause of my sickness that let me took the early retirement. Please hear me and help me.

Kind regards Ms. Bertha Mothibe