False information on call

a few months ago I took out a consolidation loan from an agent at Old Mutual called ***an who assisted me with a loan which I was happy with.<br> <br> I then receieved an email a few weeks back from the same sales consultant stating that he could settle a few more loans as part of a consolidation. I emailed back to ask for a call and would like a call to find out more. <br> <br> When he gave me a call he took down all of my details and explained how much he would save me as the consolidation would pay off the previous consolidation loan and start with just a new loan and premium attached to it. <br> <br> after taking out this loan and expecting to have 1 consolidation loan debit from my account I was surprised when I had both the previous and new installments go off.<br> <br> I then called the service department and spoke to Akhona and Kelsey hoping that this was an error and could be reversed, however after speaking to them they informed me that I now have 2 consolidation loans which put me more in debt and I was refused access to the cal recording.. <br> <br> i asked for to speak to a manager and Valencia Kittie a service manager promised me a call back within 48hrs. This was a week ago