False Information

I recently opened an account with with Old Mutual Bank online. On the website it didn't state that you must bring your ID book or card with when collecting your card at the nearest branch. I went to the Adderley Street branch in Cape Town and spoke with a consultant outside and was advised that they need an ID book or card. Also she told me that I would a temporary ID cause the Department of Home Affairs doesn't issue new ID. I do have a clear ID copy which was submitted when doing the application online. Why must I pay for a temporary and a permanent ID cause to me it doesn't make sense when you have to do that.

My ID I lost already in May 2020 and have been trying to get to a Home Affairs office for a new ID. I have been unsuccessful as the office is always closed.

Please assist as I need this bank account for my salary