WH
WV H
1 reviews | Active since Mar 2019
06 Mar 2026, 07:07
Failure to verify Bank Account - Awaiting Authorization
I made a withdrawal via the Old Mutual app, most of the steps have been completed except for Payment Processing (Awaiting Authorization) - this is related to bank account verification. This is a known issue with Old Mutual and I do not understand why they have not resolved this. Please let me know what you require so that the withdrawal can be finalised.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
06 Mar 2026, 07:16Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Mar 2026, 07:16
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
WH
WV H's updateReviewer Update
06 Mar 2026, 11:49Dear Old Mutual, thanks for acknowledging my review. What would be appreciated is actual feedback related to my case.
WH
WV H's update06 Mar 2026, 11:49
Reviewer Update
Dear Old Mutual, thanks for acknowledging my review. What would be appreciated is actual feedback related to my case.
Old Mutual's replyOfficial
06 Mar 2026, 13:08Thank you. Our team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Mar 2026, 13:08
Official
Thank you. Our team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management