FAILURE TO UPDATE

I emailed all the required documents for the cancellation of my investment policy with Old Mutual last week Monday, a week has passed since the automated response indicating that I would be contacted in 2 days. I lodged a complaint and I have still not received feedback. At this rate I will not be recommending Old Mutual to anyone. I don't know what the status of my request is and I don't know why it is taking so long.