failure to pay premium as promised

I would like to express my disappointment once again at the Old Mutual staff. I previously queried this policy of mine and received my refund after some time in June 2015. I then noticed that the premium payment went of my Salary in July 2015. I contacted Belinda Hunt via email on many occasions and the Refund was promised to be deposited into my bank account. Berlinda confirmed via email that the deposit was Scheduled for the 29th September 2015. No deposit was received on the 29th. I then contacted Berlinda via emai again and she responded that the deposit was made into my bank account on the 30th of September 2015 and the funds will only reflect in 3 working day time. Today is the 11th October 2015 and still did not receive my money. Why is all the false promises. Someone please help.