Failure to honour commitments to expats and terrible customer service

<p>I have had the most unprofessional, upsetting experience imaginable with Old Mutual in South Africa.&nbsp; Six years ago, my partner and I invited an Old Mutual representative into our home to discuss our retirement annuity options, how to set up new funds, how much to invest, etc.&nbsp; Being an American who is also a permanent resident of South Africa, &nbsp; I was sure to ask whether I would be able to move my retirement funds back to the US if and when I decided to return.&nbsp; The agent was very clear--he ***ured me that, whenever I decided to return to the US, my retirement annuity could be repatriated (returned to the US), quickly and easily.&nbsp;</p> <p>&nbsp;</p> <p>I am planning to move back to the US in the next few months.&nbsp; For the last seven months, I have been in contact with both the original agent and with Old Mutual, who seem not to understand the concept of repatriation and continue to push paperwork onto me which could only be completed by a South African who is emigrating.&nbsp; I am not emigrating, but rather, returning to my country of origin.&nbsp; I have had 7 months of non-stop poor service, failed communication efforts, non-responsive staff, highly unprofessional conduct over the phone and overall inability to service my request.&nbsp; All the while, my retirement annuity sits in their accounts, not earning interest frozen and impossible for me to access.&nbsp; I am beyond angry and will never recommend Old Mutual to my South African or expat friends or network again.</p>