Failure To Action Release/Discharge/Payment

Claim Reference ********** 00 I had vehicle accident on 2017-04-05 whereby another car (insured comprehensively by Old Mutual Insure) "rear-ended" my car. Thereafter, I submitted third party claim on 2017-05-09 (the delay being a consequence of a representative of Old Mutual Insure initially advising me, erroneously, that, as I was not insured, I could NOT submit a claim!!). The claim was finally processed on 2017-07-13 and an offer of R40,255.37 made which I accepted. The acceptance form was completed and signed by myself, and together with supporting letter from my bank ( Investec Private Bank), submitted to Old Mutual Insure on 2017-07-14. Receipt of the documentation was acknowledged by Old Mutual Insure on 2017-07-17. As of today, 2017-08-22, 38 days later, I have NOT received the payment notwithstanding the fact that Old mutual Insure states that payment will be made "within 30 days" of receipt of the signed Release/Discharge form. I have progressed this matter with NO satisfaction. Reference Ms S. Troskie, Consultant, Complaints/Claims, tel. ********** . I record that I have also communicated with several other parties at Old Mutual Insure, having been passed from "pillar to post" and having been requested to submit and then resubmit information on two or three occasions, all designed to procrastinate action on the claim.