FAILURE OF RETIREMENT ANNUITY CASH WITHDRAWAL PAYMENT

I am currently having a problem with OLD MUTUAL with regards to my Retirement Annuity cash withdrawal payment. I made an application on the 12 January 2018 and was told it would be processed within 15 days . Today is the 7th of February and I have still not received the money. Yesterday, on the 6th, I went in to the branch and met with the branch manager who told me to wait for another 15-20 of which I am not prepared to do. I have my daughter's registration to pay for which I must do latest by Monday, the 12th. Old Mutual has been taking me for a ride and no-one is telling me WHY my money is being withheld from me. I am buying large amounts of airtime to call them on a daily and I am always being made to wait and transferred to million people. As a result of this AWFUL TREATMENT, I have decided to cancel a policy of R1 000, pm, which was set to kick off in March. I am very ANGRY and DISAPPOINTED in Old Mutual whom I have invested in for years but when it is time to pay me my money, they are beating around the bush and playing hide and seek.

I need urgent assistance, my number is ********** .

THANK YOU