1 reviews | Active since May 2016

30 May 2016, 10:10

failing to refund me my money

<p>I had a retirement annuity with old mutual for 3 months which i paid R200 for, I then moved companies and asked to cancel as the company im with use Sanlam and i wanted to move it and asked for them to cancel and refund me my R600 that i had already paid for the retirement annuity, They have been sending mne back and forth and asked me to email them with all the documents they required, i did so , nothing still.</p>

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Replies (2)
Old Mutual
Old Mutual's reply30 May 2016, 10:19
Official

Hi Lesego,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Thabiet Mintin

Complaints Management

Old Mutual
Old Mutual's reply31 May 2016, 05:55
Official

Hi Lesego,

I refer to the telephone call made. As confirmed, you will visit our branch today and you have a direct contact number for our customer relationship manager should you need to contact us. Thank you for your time and allowing us to clarify matters.

Kind regards

Thabiet Mintin

Complaints Management

Complaints Management