Hellopeter
Share Your Experience
pT
phumzile T

1 reviews | Active since Aug 2019

11 Oct 2023, 10:43

Failing to pay from my tax free🥵

The time to withdraw is seven days but it's over 12 days I HV not received my funds...I HV emailed all required.. they confirmed it but still.. I called the call center held for 1hour then it hung up

0
Replies (10)
Old Mutual
Old Mutual's reply11 Oct 2023, 10:44
Official
Good day Phumzile

We have received your review, and we sincerely apologise for your service experience. A complaints assessor will investigate the matter and contact you directly  today should we require additional information. 

Regards 
Shannon Wentzel
Old Mutual Complaints Management

pT
phumzile T's update11 Oct 2023, 10:46
Reviewer Update
I'm going to kzn for a funeral but they taking they sweet time.
Monday they confirmed receipt of tax declaration
But still nothing..
I used all emails as I was stuff.
Honestly this is terrible
Old Mutual
Old Mutual's reply11 Oct 2023, 10:49
Official
Hi Phumzile. We are looking into the matter, and we are sorry for the delay. We have expedited the process.
pT
phumzile T's update11 Oct 2023, 12:14
Reviewer Update
Good day saw your mail.
However nothing is said about when I am getting my money
Old Mutual
Old Mutual's reply11 Oct 2023, 12:16
Official
Dear Phumzile, we get this confirmation for you today.
Old Mutual
Old Mutual's reply11 Oct 2023, 12:38
Official
Good day Phumzile, we have just sent you feedback regarding the progress of payment and await your go-ahead.
pT
phumzile T's update11 Oct 2023, 12:57
Reviewer Update
Yes please go ahead with the fast track I see on email
Old Mutual
Old Mutual's reply11 Oct 2023, 12:58
Official
Thank you. We are attending to it now,
pT
phumzile T's update11 Oct 2023, 14:31
Reviewer Update
Saw email of turnaround..Thank you
Old Mutual
Old Mutual's reply11 Oct 2023, 14:38
Official
We are glad to assist you and will keep you updated regarding the balance. Have a great day further.