Failed to reinstate policy after I paid and sent proof

Old mutual failed to reinstate my policy in September after I've made the payment of 587.00. I sent numerous emails to the company in September and October and didn't receive any feedback from the office. I then decided to call their offices this month to check why my policy was not reinstated and I was told that the policy was supposed to be paid in August and the info given by the contact centre contradicts with the letter I received from Old mutual stating that the policy can be reinstated after payment is received before the 18 Sept, payment was made on the 16th Sept and proof of payment was sent to oldmutual. The company only sent me a correspondence on the 4th of November after I've requested that there is no need for policy to be reinstated seing that the policy is not active and requested for the monies payable on the 16th Sept to be paid back to me. I was told by your consultant that the monies I' ve made in September can be reimbursed. Few hours later after I've requested for the refund to be processed seing that the monies wasn't allocated to my policy they then wrote to me in November saying that the money paid in November is now assigned to my policy and am still in arrears for 5 months. I need to understand as a customer to get a more service from your company do we need to cancel our policies in order to be served and receivd feedback about the products we took from your company. I need my money to be paid back the amount paid in September and cancel this policy.