Failed to provide information

Hello Peter<br> <br> On the 18th on March 2016 my dad went to Old Mutual Branch located at Chrishani Crossing shopping center in Voslorus. The reason was to ask about his provident fund since he has resigned January 2016 and no response yet. When he got there he explained what he was querying about and he was told that they won't be able to assist him as that information is in their head office which is in Cape Town. They did not even try to call their head office on his behalf to assist or give him the number for that matter. Now really this not good at all, I mean what is the use of having branches if they won't assist their customers? Was he supposed to go to Cape Town to query about his provident fund?