Failed attempts to acquire an account statement

I am currently very unhappy with the service I have been receiving from Old mutual superfund benefit, I have called them 5 times already and still did not get any form of assistance regarding my account statement that details how much do I contribute monthly. I can imagine what a hustle is going to be if I have to claim from them one day if an account statement is such a problem. In the last two calls I made I spoke to Lebo Kgomo and Xolelwa Maphuma who’ve assured me that I will get the statement to this day nothing has happened, I also spoke to Yolanda unfortunately I didn’t get her surname who has also failed me dismally, I really need to consider removing my retirement from them because clearly they’re not client centered, they don’t even give you a reference number or note anything on they’re system so it could be easy for them and the clients to follow up on the request swiftly, every time you call it’s a new request....Yerrr