ND
Neo D
1 reviews | Active since Apr 2021
26 Aug 2025, 21:11
*****
Good day
This is the second time now I'm complaining about the same thing, last time was in 2022, when one of you agents activated a policy without my consent. I kindly asked for my details to be removed, and now I find a bank notification saying that I have an active policy with you again. Honestly this is time consuming, I won't be filing a sword affidavit. Deactivate the policy, this is *****. Last time I asked for my details to be removed from the data base, I don't understand why is this happening twice
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Old Mutual's replyOfficial
27 Aug 2025, 07:30Good day Neo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 Aug 2025, 07:30
Official
Good day Neo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management