aM
auga M
1 reviews | Active since Oct 2019
22 Jan 2025, 21:36
🚮🚮
I cancelled my retirement annuity,I was told to send some document and a surrender form which I did,But everyday I keep on getting emails with different ref no: that I should send documents which I sent several times,Old mutual is so frustrating🚮🚮🚮
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Replies (2)
Old Mutual's replyOfficial
23 Jan 2025, 00:38Good day Auga,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply23 Jan 2025, 00:38
Official
Good day Auga,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
05 Feb 2025, 13:18Good day, Auga.
We can confirm that our team has been in contact with you and attended to the relevant matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the relevant matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply05 Feb 2025, 13:18
Official
Good day, Auga.
We can confirm that our team has been in contact with you and attended to the relevant matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the relevant matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management