Extremely unprofessional and disorganised

I am beyond displeased with the service I have received. Not only have I been taken back and forth, but I was today told that my claim was cancelled due to the fact that it was submitted before turning of age. Why was I not informed of this cancellation? How do you cancel things without notifying your clients?

In addition, I called a gentleman by the name of JJ a few weeks back who stated that my claim was received and is being processed. Today, I am being told that it was cancelled and that I have to submit again and wait for another 21 days

I want to put it across that the claim will be submitted once more but I refuse and WILL NOT wait for that 21 day turnaround time. All this could’ve been AVOIDED had professionalism been practiced. I kept being told too many different things by your consultants and should not be at the wits end of your unprofessionalism.