EXTREMELY UNHAPPY OLD MUTUAL CLIENT

I am deeply disappointed in Old Mutual. On the 1st of July 2024 I visited the Old Mutual Diamond Pavillion office in Kimberley to request a withdrawal on my savings investment as I had planned a trip to Windhoek and needed the money for my holiday. On Tuesday 09th of July 2024 I went into the Old Mutual Upington Branch to do an enquiry as to when the money will pay out the lady at the branch told me according to their system there was an outstanding document (a bank confirmation letter) I did not understand as I was banking with them and the lady that assisted me with my first application said that it would take 3-5 working days because I was banking with them. What is strange to me is that I left RSA to NAM only to return on 16 July 2024 and again had to enquire again from Old Mutual Diamond Pavillion Branch as to where my money was the guy who assisted me told me that the system required me to complete a tax declaration form which I did and it was submitted online to them but to my surprise today marks exactly 25 days I have not received my savings. Please assist me in retrieving my money. I have been a loyal client of Old Mutual for about 19 continuous years if this is how you treat your loyal clients I can't refer anyone to your company.

Regards

Ms Ulanda Jacobs