Extremely slow turn around time

For the past month, almost every day I have e-mailed Old Mutual to process a claim. All I get is an automated e-mail response. I understand that these are unprecedented times and you are inundated but your turnaround time is still extremely slow. Either employ more staff or automate your claims process.

I'm so frustrated that I considered cancelling my policies altogether. Please Old Mutual, I'm tired of begging you for my own money. There are other options I could consider.