1 reviews | Active since Oct 2010
Extremely rude advisor George Mokgosi
<p>I had a policy that matured 1 May 2016. Was phoned by George Mokgosi from Clearwater branch who invited me to see him whenever I was read. I went and saw him on 15 April and after some consultation decided to maybe invest the money for a few more months. I received the quote and discussed it with my husband. On Monday 25 April I phone him to tell him I have decided to take the money rather than to invest it. He said they will send me a witdrawal form. I received the form and phone Geroge to find out how to complete it. He referred me to their Head Office who helped me. I completed the form and return to George to complete a last section on the form. He phone me and was extremely rude to me and refused to do anything for me. I asked who is supervisor was. I tried to phone his superviros, Johan Smit, three time on the same day and eventually left a message. He never even bothered to return my call. I then wrote a letter of complaint and send it to the H/O on 3 May but also have not had any response from then until today. Stay away from Old Mutual - their service SUCKS!!!!!!</p>
Hi Rita,
I refer to the telephone call made and email sent. As confirmed, the matter has been resolved. Thank you for your time and allowing us to address matters.
Kind regards
Thabiet Mintin
Complaints Management
Hi Rita,
I refer to the telephone call made and email sent. As confirmed, the matter has been resolved. Thank you for your time and allowing us to address matters.
Kind regards
Thabiet Mintin
Complaints Management
