P
Poomoney
1 reviews | Active since Dec 2024
31 May 2025, 13:54
EXTREMELY POOR WITHDRAWAL SYSTEM
EXTREMELY Poor withdrawal system, staff not helpful. Not the first time Old mutual has delayed with withdrawals. I've made a deposit on 14 May on the app it says 7 days To date I have not yet received my withdrawal, they have asked to send in documents when documents have already been sent it and acknowledged a week ago, by old mutual. I cannot understand why my withdrawal hasn't been paid to me as yet.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
31 May 2025, 14:11Good day Poomoney
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply31 May 2025, 14:11
Official
Good day Poomoney
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
07 Jun 2025, 03:42Good day Poomoney P,
We can confirm that our team has been in contact with you, and the payment has been paid into your account.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you, and the payment has been paid into your account.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply07 Jun 2025, 03:42
Official
Good day Poomoney P,
We can confirm that our team has been in contact with you, and the payment has been paid into your account.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you, and the payment has been paid into your account.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Best regards,