Extremely poor service with financial ramifications

I took up a greenlight policy(life insurance) with old mutual in the beginning of 2020 and according to the advisor the medical check was wavered due to covid. My debit order did not debit this past month and after enquiring it was stated that my policy was stopped as I have not gone for medicals. I as the client have the right to be notified firstly that I need to go for medicals and secondly that my policy is going to be stopped yet non of the above took place. I have consistently paid my policy monthly with the last payment being debited on the 25/10/2021.I would not suggest any client take up new business with Old Mutual. I am now out of pocket for more than R6000 just because this company does not know how to efficiently communicate with their client's.