EXTREMELY POOR SERVICE RECIEVED FROM OLD MUTUAL

Good day, About 2 weeks ago I approached Old Mutual for a product called My Money Plan. The lady who assisted me processed my application and requested the documents that I would need to proceed with the application. I requested the documents and provided them with the documents. what happened next is that 2days later when I would follow up with the branch I would be told that more documents are needed, this continued for about a week and the whole time I had to call the branch to request feedback. About two weeks later after having wasted my time and money requesting required documents they told me that their head office is not approving the application because I am a commission earner and I had explained with them that I am not a commission earner and explained why the difference in my salary due to the fact that I was on maternity leave till January. This is after I had wasted my time going up and down requesting the documents they asked for, and this is also after they had made me sign a contract. I am very unhappy with the fact that after all the trouble they made me go through they are saying they cannot help me and I feel that they should have picked that up from scratch