PN
Patience N

1 reviews | Active since Apr 2018

28 Aug 2018, 14:02

Extremely Poor service. Converting our passport numbers to a 13 digit number by adding zeros.

Old Mutual SuperFund Incorrect passport numbers being entered into the system.

Since noone will disclose who is doing it. I dont know why we are expected to submit certified copies of our passports and banking details! This is *****, or is it because we are foreigners? If its a problem please stop taking our money if its difficult for you to pay it back! I cant wait 3 months for my claim to be processed.

0
Replies (1)
Old Mutual
Old Mutual's reply28 Aug 2018, 15:37
Official

Thank you for lodging the matter with us. We are investigating and will contact you with feedback.

Kind regards

KareemahSulayman

Old Mutual Complaints Management