CR
Corné Rudolph
1 reviews | Active since Mar 2018
21 May 2025, 10:53
Extremely Poor Service
I think they get training to provide this poor service. You have to be trained to be this bad.
My Story: Payment for Feb did not go off and I called, mailed and log complaints on their webpage. You only get mails from "Management Team" with the same call centre number. Nobody takes responsibility and 3 call centre told me not to worry all was resolved.
If you still have a life policy with them - well good luck and live forever.
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Old Mutual's replyOfficial
21 May 2025, 11:28Good day Corne,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply21 May 2025, 11:28
Official
Good day Corne,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management