Extremely poor service

I have been trying to get hold of Old Mutual so I can follow up on the covers I have with them, however it has been a mission. I am aware that most people are working from home and things are done differently. It is however unacceptable that I phone the Call Centre 3 times and speak to 3 different people, the line then gets disconnected. They then don't even bother to call me back after taking my details. This is really pathetic, I am just wondering what will happen when I need to claim if it is just hard speaking to someone now.