MM
Miyelani M
1 reviews | Active since Jun 2020
14 Jan 2025, 07:47
Extremely Poor service
Old Mutual careless about their clients' needs. I requested a sum of R1000 to be moved from Savings account to Money account on the 05 December 2024, they processes and said that it will reflect on my account after 15 working dayst. On the 31st December 2024 I called and I was told the process was completed on the 27 December 2024 so I must wait for the to be reflect.
On the 02 January 2025 I went to the brach and they said they will escalate the matter and I should expect money on the same day after 3pm, nothing happenned. On the 06th January 2025 I went to the branch again and they told me that they lodged a complaint on my behalf but they dont know when will I get the money.
Today is the 14th January 2025, I am yet to receive the money. They have been asking me to move my salary to OldMutial account which I was considering but ogbiously I will not. How can I trust such an irreliable institution with my my whole salary. I am even considering to cancel all the policies I have with them.
Extremely poor sevice at its best
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
14 Jan 2025, 07:58Hello Miyelani M, we are truly sorry to hear about the difficulties you've faced regarding your account transfer and the lack of communication from our team. Your experience does not reflect the standard of service we strive to provide, and we understand your frustration.
We appreciate you bringing this to our attention and want to assure you that we take your concerns seriously. A complaint assessor will be reaching out to you, this will allow us to investigate the issue further and ensure you receive your funds as soon as possible.
Thank you for your patience, and we hope to restore your trust in us.
Best regards,
Old Mutual Complaints Management
We appreciate you bringing this to our attention and want to assure you that we take your concerns seriously. A complaint assessor will be reaching out to you, this will allow us to investigate the issue further and ensure you receive your funds as soon as possible.
Thank you for your patience, and we hope to restore your trust in us.
Best regards,
Old Mutual Complaints Management
Old Mutual's reply14 Jan 2025, 07:58
Official
Hello Miyelani M, we are truly sorry to hear about the difficulties you've faced regarding your account transfer and the lack of communication from our team. Your experience does not reflect the standard of service we strive to provide, and we understand your frustration.
We appreciate you bringing this to our attention and want to assure you that we take your concerns seriously. A complaint assessor will be reaching out to you, this will allow us to investigate the issue further and ensure you receive your funds as soon as possible.
Thank you for your patience, and we hope to restore your trust in us.
Best regards,
Old Mutual Complaints Management
We appreciate you bringing this to our attention and want to assure you that we take your concerns seriously. A complaint assessor will be reaching out to you, this will allow us to investigate the issue further and ensure you receive your funds as soon as possible.
Thank you for your patience, and we hope to restore your trust in us.
Best regards,
Old Mutual Complaints Management
MM
Miyelani M's updateReviewer Update
15 Jan 2025, 09:51I would like to believe that it is a robot that rep**** to my complain or it was a way of keeping me quite.
Yesterday, I was promised that a complaint assessor will call me but as usual, no one called. The schools have reopened and my kids do not stationery etc, thanks to Old Mutual and their lazy team.
I think it would be better if you can just say that you will not pay MY HARD EARNED MONEY so I can at least go to Mashonisa. I mean I have been waiting for this money since the 05 December 2024 and each day I go to your branch or call they always say one same thing, "We have escalated the matter and we do not know when it will be resolved".
I just dont understand that if the consultant does not know, what are they doing if they cannot give fruitfull or positive answers.
Or maybe I must consider going to the Ombudsmen
Yesterday, I was promised that a complaint assessor will call me but as usual, no one called. The schools have reopened and my kids do not stationery etc, thanks to Old Mutual and their lazy team.
I think it would be better if you can just say that you will not pay MY HARD EARNED MONEY so I can at least go to Mashonisa. I mean I have been waiting for this money since the 05 December 2024 and each day I go to your branch or call they always say one same thing, "We have escalated the matter and we do not know when it will be resolved".
I just dont understand that if the consultant does not know, what are they doing if they cannot give fruitfull or positive answers.
Or maybe I must consider going to the Ombudsmen
MM
Miyelani M's update15 Jan 2025, 09:51
Reviewer Update
I would like to believe that it is a robot that rep**** to my complain or it was a way of keeping me quite.
Yesterday, I was promised that a complaint assessor will call me but as usual, no one called. The schools have reopened and my kids do not stationery etc, thanks to Old Mutual and their lazy team.
I think it would be better if you can just say that you will not pay MY HARD EARNED MONEY so I can at least go to Mashonisa. I mean I have been waiting for this money since the 05 December 2024 and each day I go to your branch or call they always say one same thing, "We have escalated the matter and we do not know when it will be resolved".
I just dont understand that if the consultant does not know, what are they doing if they cannot give fruitfull or positive answers.
Or maybe I must consider going to the Ombudsmen
Yesterday, I was promised that a complaint assessor will call me but as usual, no one called. The schools have reopened and my kids do not stationery etc, thanks to Old Mutual and their lazy team.
I think it would be better if you can just say that you will not pay MY HARD EARNED MONEY so I can at least go to Mashonisa. I mean I have been waiting for this money since the 05 December 2024 and each day I go to your branch or call they always say one same thing, "We have escalated the matter and we do not know when it will be resolved".
I just dont understand that if the consultant does not know, what are they doing if they cannot give fruitfull or positive answers.
Or maybe I must consider going to the Ombudsmen
Old Mutual's replyOfficial
15 Jan 2025, 10:07Hi Miyelani, we are sorry to hear you feel this way. We can assure you that we are following up regarding this to ensure you receive feedback regarding your query.
Old Mutual's reply15 Jan 2025, 10:07
Official
Hi Miyelani, we are sorry to hear you feel this way. We can assure you that we are following up regarding this to ensure you receive feedback regarding your query.
MM
Miyelani M's updateReviewer Update
15 Jan 2025, 10:26My problem is that Old Mutual does not communicate with me, its always me.
Again, you dont say when can I expect feedback or funds to reflect.
When can I Expect funds?
Again, you dont say when can I expect feedback or funds to reflect.
When can I Expect funds?
MM
Miyelani M's update15 Jan 2025, 10:26
Reviewer Update
My problem is that Old Mutual does not communicate with me, its always me.
Again, you dont say when can I expect feedback or funds to reflect.
When can I Expect funds?
Again, you dont say when can I expect feedback or funds to reflect.
When can I Expect funds?
Old Mutual's replyOfficial
15 Jan 2025, 10:39Hi Miyelani, you can expect feedback within 3 working days.
Old Mutual's reply15 Jan 2025, 10:39
Official
Hi Miyelani, you can expect feedback within 3 working days.
MM
Miyelani M's updateReviewer Update
15 Jan 2025, 10:47Feedback or funds?
MM
Miyelani M's update15 Jan 2025, 10:47
Reviewer Update
Feedback or funds?
Old Mutual's replyOfficial
15 Jan 2025, 10:52You will receive feedback and update on when you can expect your funds.
Old Mutual's reply15 Jan 2025, 10:52
Official
You will receive feedback and update on when you can expect your funds.